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FAQ’S


Q1. Do J Aland Lettings work weekends?

No we don’t normally work weekends or public holidays, however in certain circumstances and by prior arrangement we may be able to offer Saturday appointments


Q2. How do we book a property viewing?

You can email us at hello@jalandlettings.com or call us on 01225 311911


Q3. Do I need to pre book a viewing appointment?

Yes, as we must give current tenants at least 24 hours notice of any viewing's. We wouldn't be very popular if we just turned up !


Q4. Do I need transport if I wish to view more than one property?

Yes, as we are unable to offer transport from one property to another; however we can offer walking appointments if properties are close to each other


Q5. What do I do if I like a house?

You will need to make an appointment to come to our office and pay a reservation (holding fee) of 100 per person (if you proceed with the tenancy this will be deducted from the balance due). You will be required to complete an application form and bring photographic ID , proof of address e.g. drivers licence, bank statement or utility bill and proof that you are have the right to rent in the UK  e.g. passport,  EEA Identity card, biometric immigration document, or immigration status document . We are delighted  for 2018/2019 tenancies to be able to offer electronic signing as we know how difficult it can be for those on placements to visit our office.



Q6. What fees do I have to pay?

There is an administration / registration, deposit & referencing fee of 90+vat per person. Inventory and checkout costs are paid direct to the third party company carrying out this service upon receipt of their invoice. We are happy to provide you with their current charges.


Q7. How much is the deposit?

The deposit due is equivalent to one month’s rent



Q8. Do I need a guarantor?

We ask that every student has a guarantor. Your guarantor must be UK resident, be in employment and be a home owner. If you are unable to meet these requirements, we do ask that all rent is paid in advance.


Q9. Payment of rent

Rents are paid monthly in advance by standing order. All rents must be cleared funds in our account by the last working day of the month excluding weekends and bank holidays.  Charges are made for late payments.


Q10. Can I pay my rent in cash or by cheque?

Yes you can; however there is an administration fee of 5 for cash payments and 2.50 for cheque payments.


Q11. Utility bills

You are responsible for all utilities for the total term of your tenancy unless your Tenancy Agreement states otherwise..


Q12. Do we have to nominate a “Lead Tenant?”

Yes, each property must have a lead tenant who is nominated by you, to be the point of contact between your property and us; to deal with day to day matters relating to your property and to deal with the return of your deposits.


Q13. Moving in

We will contact your nominated lead tenant approximately 6 weeks before the start of your tenancy with details of your moving in process. Please note only one appointment is made for the check in and you must collectively decide the date and person who will be attending before you book the appointment in with us.


Q14. What do we do if we have a fault / something goes wrong?

 We are committed to getting your repairs carried out as quickly as practically possible, We know some great tradesmen - we offer 24 hour emergency call out contracts & a designated repair reporting system which guides you through a step by step process of reporting a fault. You can upload photos of your issues and the system offers diverse language options to assist our international students.


Q15. Do we have to have the property professionally cleaned when we leave?

 Yes, we do ask that all houses are professionally cleaned including ovens using one of our approved cleaners.  We always suggest that any cleaner you use visits the property beforehand and provides a quote. Don't rely on an ‘online quote’ - we have many horror stories we could share with you!


 Q16. Are we allowed Pets?

 Sorry, we know you love your dog / cats / rabbits or guinea pigs but landlords aren't so keen on your furry friends & wont allow pets.


Q17. How much will bills be?

This is one of our most asked questions & sadly we cannot give you the answer - it depends on how often you have the heating on, how many electrical appliances you use etc. Each house is different as people consume varying levels of energy.


Please always refer to our full terms and conditions and Tenancy Agreement for more detailed information.


Disclaimer:

All appliances, apparatus, equipment fixtures and fittings are only “as seen” and have not been tested by J Aland Lettings. In addition we have not sought certification of warranty or service, unless stated. It is the landlords and renters interest to check the working condition of all appliances

Any floor plans, photographs or measurements are for general guidance only and must not be relied upon.